Refund Policy

• You are eligible for a refund only if your eSIM has not been activated and no data has been used.

• Refund requests must be submitted prior to any eSIM activation or data usage.
• The previous check-in requirement has been completely removed. All eSIM QR codes are now automatically delivered upon successful purchase.

To request a refund, you may choose one of the following methods:

Contact our Customer Support team by:

• Email: help@superalink.com

Please include the following details in your email:

• Order number
• ICCID
• Reason for the refund request
• Confirmation that the eSIM has not been activated and no data has been used

Our team will verify your eSIM status before initiating the refund process.

Alternatively, you may submit a request via our official refund form:

• Form: https://www.superalink.com/form-refund

• The eSIM has been activated
• Any data usage has occurred, including partial usage
• The service period has expired due to user inaction or delay
• The purchase was made accidentally after the QR code was already delivered

Important: Activation or usage of the eSIM is considered acceptance of the service.

If you believe you have a valid case despite not meeting the standard conditions (e.g., QR code was delivered but never scanned), you may still contact Customer Support.

All such cases will be evaluated manually and individually. Supera Link reserves the right to approve or deny any exception request based on internal review.

If your device is determined to be incompatible with our eSIM services, you may be eligible for a refund only if not activated the eSIM or used it.

You must provide proof of incompatibility (e.g., screenshots or technical documentation) to support your request.

Refunds will not be issued for purchases that are deemed fraudulent or unauthorized. If you suspect unauthorized activity on your account, please notify our support team immediately.

If you believe you were charged incorrectly, please contact us within 30 days of the transaction date.

Include the following:

• Full details of the transaction
• Reason for the dispute
• The correct amount expected

All cases will be reviewed by our billing department and addressed accordingly.

• Refunds will be processed through the original payment method used during purchase.
• Processing times may vary and could take up to 30 business days, depending on your financial institution or payment provider.