This eSIM issue frequently arises on Android devices when the eSIM is already set up, when Airplane Mode is activated, when there’s no stable Wi-Fi connection, or when attempting to re-activate a previously deleted eSIM.

Let’s see these checklist to identify the eSIM was already activated or not:

• Ensure you can see the second network at the top of your device's screen. This mean eSIM was installed (1).

• Open general settings and choose “About”, then you can see if the ICCID has appeared or not in the physical SIM section (2).

💡 How to solve:

• Check if there are any software that need to be updated and install the latest version.

• Maintain a stable and strong signal Wi-Fi connection.

• Try to restart your device to fix any hidden misconfiguration automatically.

• Try to turn OFF the mobile data for a couple minutes and then try to turn it back to ON.