Terms and Conditions

These terms apply to all prepaid eSIM services provided by Supera Link. The terms can be accessed at any time on the Supera Link website or app. Supera Link may only modify or waive certain provisions of these terms if explicitly agreed in writing with the customer.

• Supera Link provides prepaid eSIM services for global data communication.
• Customers may purchase and register eSIMs through the Supera Link website or app.
• All payments are processed through PayPal, Stripe, or other reliable, certified payment systems.

To use the Supera Link service, customers must accept the general terms and conditions.

Customers provide the following information via the Supera Link web browser, either directly or through a service provider (such as a hotel, travel agency, etc.): first name, last name, billing address, and email address.

Customers are responsible for ensuring that their devices support eSIM and are unlocked for network use. Supera Link provides device compatibility information, but the list may change, and the latest devices may not always be included.

Customers are responsible for verifying device compatibility before proceeding with the purchase and are accountable for the accuracy of the information provided.

The agreement begins once the customer purchases and completes payment for the eSIM.

The agreement remains valid as long as the eSIM is active and services are provided. The agreement can be terminated at any time at the customer's request.

Supera Link may immediately terminate the agreement in the following cases:

• The customer violates the terms and conditions.
• Fraudulent or abusive usage of the service is detected.
• Legal requirements necessitate the termination of the agreement.

Customers agree to the following:

• To use the services in compliance with applicable laws and refrain from illegal or abusive use of the eSIM provided by Supera Link.
• To respect the intellectual property rights of others and avoid any infringement.
• To refrain from using inappropriate language, threats, or harassment when interacting with Supera Link's customer support team.
• To not transfer or lend account information, including login credentials, to third parties.

Supera Link's eSIM services are provided within the normal data usage limits. Some telecom providers may apply Fair Usage Policy data limits, and customers may experience speed restrictions when exceeding a certain threshold.

These limitations are determined by the local telecom provider, and may be applied without prior notice.

The following behaviors are considered fraudulent use, and Supera Link reserves the right to take necessary action:

• Excessive and abnormal data usage.
• Exploiting system vulnerabilities or errors for fraudulent purposes.
• Engaging in any behavior that disrupts the normal operation of the network.

When a customer exceeds the data limit according to the Fair Usage Policy, the telecom provider may apply speed limitations without prior notice.

In cases of confirmed fraudulent use, Supera Link may impose additional traffic restrictions or terminate services, and in such cases, customers are not entitled to refunds or compensation.

Supera Link services can be paid for using credit cards, debit cards, PayPal, Stripe, Xendit, and other supported payment systems. The primary payment currency is USD ($); however, other currencies may be accepted depending on availability and supported payment methods. The transaction currency will be determined at the time of purchase.

All payments are secured through reliable and certified payment systems. By using these payment methods, Customers agree to abide by their respective terms and conditions.

Supera Link processes payments in accordance with the terms and conditions of the applicable payment providers.

For purchases made via Xendit using QRIS, additional payment-method-specific refund conditions may apply. Customers are encouraged to review the applicable Refund Policy for further details regarding refund eligibility, applicable deadlines, and processing limitations.

Customers do not have the right to offset or dispute Supera Link charges unless the claim is legally valid.

Supera Link offers various coupons, including:

• 1-Day Flat Rate Coupon
• Percentage-Based Discount Coupons

which can be applied according to the set amount in various currencies and used in specific promotions.

• The coupon can be used on roaming and local network products sold by Supera Link, with only one coupon allowed per product.
• The coupon cannot be combined with other discount offers.
• Generally, the coupon is only applicable when purchasing products for 2 days or more, and only the amount equivalent to 1 day will be discounted.
• In certain promotions, the 1-Day Flat Rate Coupon can be used to purchase 1-day products for free.
• The coupon can be used only once per country, and it can be applied separately to roaming and local network products within the same country.

• Percentage-based coupons discount a specific percentage of the purchase amount.
• Usage conditions and discount percentages will be specified for each coupon and may include a minimum purchase amount.
• Only one coupon can be applied per product, and percentage-based coupons cannot be combined with other discount offers.
• The coupon cannot be used in conjunction with other coupons or promotional offers.
• The coupon is valid only within its specified validity period.

If a payment cancellation is approved, the used coupon will be reinstated and can be used again within the validity period.

Each coupon has a specified validity period and can only be used within that period. Expired coupons are automatically removed from the coupon list, and expired coupons cannot be reused or extended.

If coupon abuse is detected, Supera Link may take the following actions:

• If misuse is confirmed, coupon usage may be restricted, or the user's account may be temporarily suspended.
• In severe cases of misuse, the account may be permanently banned, and the coupon will be voided.

Coupon abuse includes, but is not limited to, the repeated use of the same coupon across multiple accounts, exploiting system errors for fraudulent coupon usage, and similar actions.

After purchasing an eSIM, customers will receive a confirmation email that includes a QR code and detailed instructions for activating the eSIM from start to finish in just a couple of minutes.

The important things that need to be considered about activation:

• Customer can activate the eSIM by scanning the QR code or by entering the eSIM information (SM-DP Address & Activation Code). The QR code will be available for 180 days after the purchase date, and it will no longer be available after that time.
• The eSIM can be reactivated on the same device as long as the QR code is still valid.

Supera Link is not liable for any damages caused by service interruptions or network issues.

The network service is managed by the local telecom provider, and Supera Link cannot guarantee continuous network availability.

For further inquiries, customers can contact us at help@superalink.com.