Information Required Under the Specified Commercial Transactions Act

Seller

GADGET SG PTE. LTD.

Representative in Charge of Operations

Yu Sang Hyeok (CEO)

Address

8 TEMASEK BOULEVARD #42-01 SUNTEC TOWER THREE SINGAPORE (038988)

Email Address

Email: help@superalink.com / Live chat: Superalink official website / WhatsApp: WhatsApp (chat support)

Business Hours

Customer support: 24 hours a day, 365 days a year (including weekends and public holidays)

Selling Price

Prices vary by product. Please check each product page and the checkout screen. Because an eSIM is a digital product, there is no shipping fee. Communication charges required to download the eSIM are the customer's responsibility.

Payment Timing and Method

PayPay. Payment is made at the time of order.

Delivery Time

After payment is completed, the eSIM QR code and setup instructions are sent automatically to your registered email address. You can also view your eSIM information in “My Voucher” on your Superalink account.

Cancellations

If a new eSIM has not been activated and no data has been used, you may request a refund under our refund policy. eSIM top-ups and validity extensions are generally not eligible for refunds. Details https://www.superalink.com/en/refund-policy

Returns and Exchanges: Availability and Conditions

Because this is a digital product, physical returns and exchanges are not accepted. Please see the refund policy for eligible conditions and how to request a refund.