Question 1

What is an eSIM?

Accepted Answer

eSIM is a digital SIM card that enables you to connect to mobile networks without needing a physical card. You can keep multiple eSIMs, allowing access to various carriers, phone numbers, and data plans—perfect for travel or daily use. Just activate it on your device, and you’ll be online in minutes.

Question 2

Can I use Hotspot/Tethering?

Accepted Answer

There may be some restrictions depending on the local service provider, but in general, Superalink eSIMs support data sharing with other devices. You can check the destination’s description in advance before purchasing.

Question 3

Is the eSIM activated immediately upon scan the QR code?

Accepted Answer

No! Superalink eSIM activates once you connect to the local network at your destination. You can set it up 2–3 hours before your departure, then simply turn on data roaming when you arrive to get connected instantly.

Question 4

When should I set up my eSIM?

Accepted Answer

We recommend activating your eSIM 2–3 hours before your trip. Please note that you must be connected to Wi-Fi or mobile data during the setup process, as an internet connection is required to install and activate it.

Question 5

How do I set up Superalink eSIM on my device?

Accepted Answer

feature_guide_general_faq.how_do_i_setup.answer

Question 6

Does Superalink eSIM come with a phone number for calls or messaging?

Accepted Answer

No, Superalink eSIM is designed for high-speed internet only. The good news is you can keep your own phone number and all your contacts, so you can stay connected through WhatsApp, iMessage, or your favorite apps while enjoying reliable data abroad.

Question 7

Can I check the data usage?

Accepted Answer

You can check it through our website by accessing the My Voucher page and clicking on 'Check Data Usage.' Alternatively, you can contact our customer support for assistance.

Question 8

When will I receive my eSIM?

Accepted Answer

feature_guide_general_faq.when_will_i_recieve.answer

Question 9

When will I receive my eSIM?

Accepted Answer

feature_guide_general_faq.when_will_i_recieve.answer

Question 10

How can I verify that my Superalink eSIM is connected?

Accepted Answer

You can check the connection status of your Superalink eSIM by navigating to the Settings menu on your device. Look for the 'Cellular' or 'Mobile Data' section to view information about your eSIM connection.

Question 11

What happens to unused data after the plan expires?

Accepted Answer

It is a product valid for the period selected at the time of purchase, Any unused data will expire once the plan period ends.

Question 12

My internet speed slowdown suddenly, What should I do?

Accepted Answer

For unlimited data plan, it will be happened if you consume the data more than the daily quota of your unlimited package. Then Fair Usage Policy (FUP) will activate in that case. Don’t worry, it will be normal again right after reset time arrive on the next day

Question 13

Can I use an eSIM with a locked phone?

Accepted Answer

No. Your phone must be unlocked to use a Superalink eSIM. If your device is locked, please contact your carrier to request an unlock before installation.

Question 14

Is my phone unlocked to use an eSIM?

Accepted Answer

feature_guide_general_faq.is_my_phone_unlocked.answer

Question 15

Is my phone unlocked to use an eSIM?

Accepted Answer

feature_guide_general_faq.is_my_phone_unlocked.answer

Question 16

Why am I receiving text messages from abroad when activating an eSIM?

Accepted Answer

feature_guide_general_faq.why_am_i_recieving.answer

Question 17

How do I activate an eSIM on an iPhone?

Accepted Answer

feature_guide_general_faq.how_do_i_activate_on_iphone.answer

Question 18

Which mobile devices are compatible with Superalink eSIM?

Accepted Answer

feature_guide_general_faq.which_mobile_device_is_compatible.answer

Question 19

How do I delete a Superalink eSIM?

Accepted Answer

To remove a Superalink eSIM from your device, access the Settings menu and locate the 'Cellular' or 'Mobile Data' section. From there, manage your eSIM profiles and select the eSIM you wish to delete. Follow the prompts to complete the removal process.

Question 20

Can I run the existing SIM card and Superlink's eSIM simultaneously?

Accepted Answer

Yes, some devices support the use of both eSIM and physical SIM cards simultaneously, allowing you to switch between them as needed. However, not all devices offer this capability, so it's essential to check your device's specifications.

Question 21

Can the eSIM be reactivated after deleting it?

Accepted Answer

It can be reactivated on the same device. However, it cannot be reactivated on a different device.